Text Messaging Terms & Privacy Policy

Effective Date: July 26, 2026
Last Updated: July 26, 2026

Staying Connected

At Create & Connect Art Therapy and Counseling, we may communicate with current and prospective clients by text message for administrative purposes, such as appointment reminders, scheduling updates, and other practice-related communications.

This page explains how our text messaging services work, what information may be collected, and your choices regarding text communications.

  • If you choose to receive text messages from our practice, you may receive messages regarding:

    • Appointment reminders

    • Scheduling or rescheduling appointments

    • Administrative notifications

    • Billing or payment reminders

    • General practice communications related to your care

    Text messages are intended for administrative purposes and should not be used to communicate urgent medical or mental health concerns.

  • By providing your mobile phone number and opting in to receive text messages from Create & Connect Art Therapy and Counseling, you agree to receive informational text messages from our practice.

    Message frequency will vary depending on your interactions with our office.

    Standard message and data rates may apply according to your wireless carrier's plan.

  • You may opt out of receiving text messages from our practice at any time by replying:

    STOP

    Once you opt out, you will no longer receive text messages unless you subsequently choose to opt in again.

  • If you need assistance regarding our text messaging service, you may:

  • When you choose to communicate with us by text message, we may collect information including:

    • Your name

    • Mobile phone number

    • Email address (if provided)

    • Information necessary to communicate regarding appointments, scheduling, billing, or other administrative matters

    Please do not send confidential or sensitive clinical information by text message unless specifically instructed to do so.

  • Information collected through text messaging may be used to:

    • Schedule or confirm appointments

    • Send appointment reminders

    • Communicate administrative information

    • Respond to requests

    • Provide customer service related to our practice

    • Assist with billing or payment inquiries

    Text messaging is not intended to replace secure communication through our electronic health record or other approved clinical communication methods.

  • Your privacy is important to us.

    Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. This includes your mobile phone number, text messaging opt-in data, and consent.

    We may share information only when necessary to operate our practice, comply with applicable law, or work with trusted service providers who assist us in delivering our services, consistent with our Privacy Policy.

  • If you would like your contact information removed from our text messaging system, you may contact us by email or other available contact methods.

    Please note that certain information may need to be retained as required by applicable law or professional recordkeeping requirements.

  • Our text messaging practices are intended to comply with applicable carrier requirements and industry messaging standards, including current CTIA messaging guidelines.

  • We may update this Text Messaging Terms & Privacy Policy from time to time to reflect changes in our services, technology, or applicable requirements.

    The most current version will always be available on this page with an updated "Last Updated" date.

  • If you have questions regarding our text messaging services or this policy, please contact:

    Create & Connect Art Therapy and Counseling

    Email: office@candcarttherapy.com

    Phone: 240-253-9788

    Website: https://www.candcarttherapy.com